Refund and Returns Policy

Eligibility for Returns

• Returns and exchanges are accepted within 7 days of delivery for eligible garments.
• Garments must be unused, unworn, unwashed, and returned in their original condition with all original tags, labels, and packaging intact.
• Garments showing signs of wear, alteration, staining, or odour (e.g., perfume, deodorant) will not be accepted for return or exchange.
• Size-related exchanges (e.g., wrong size ordered) are subject to stock availability of the requested size/colour.

Non-Returnable Items

• Customised or made-to-order garments (e.g., made in a size/colour not stocked on the Site)
• Garments marked as "Final Sale" or purchased during clearance/end-of-season sale offers
• Innerwear, or any garment where a return is restricted for hygiene reasons, if applicable

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs of the product and packaging. We will arrange a replacement, exchange, or full refund after verification.

Refund Process

Approved refunds will be processed to the original payment method within 7–10 business days of the returned product passing quality inspection. For Cash on Delivery orders, refunds will be made via bank transfer/UPI to an account provided by the customer. To initiate a return, please contact us at marketing@ashudesigns.com or 9994444606.